In a groundbreaking collaboration, Hotelogix, a renowned cloud-based hospitality technology provider, has merged its Hotel PMS with KePSLA, an online reputation management platform. This innovative partnership is set to redefine the landscape of guest feedback collection and management within the hotel industry.
With headquarters nestled in Bangalore, KePSLA utilizes predictive analytics to equip hotels with profound insights into guest preferences, thereby facilitating the creation of tailored product offerings. Their platform boasts a clientele of over 4000 establishments across 50 countries, with notable brands experiencing significant growth in ratings and ADR in just four months of employing KePSLA's services.
Following the integration, Hotelogix's PMS will seamlessly communicate guest actions to KePSLA, ensuring a streamlined process from booking to check-out. Subsequently, KePSLA will engage guests through various channels such as email, WhatsApp, or SMS, tailored to each hotel's preferences. This real-time communication loop enables hotels to promptly gather and analyze feedback, facilitating swift action for improvements.
Aditya Sanghi, CEO of Hotelogix, emphasizes the importance of proactive feedback management in enhancing brand reputation and driving revenue. By automating the collection and analysis of guest reviews, hotels can pinpoint areas for enhancement, thus exceeding guest expectations and bolstering their online presence.
With KePSLA's AI and ML-powered guest intelligence system, hotels gain invaluable insights into guest sentiments, strengths, and areas for improvement. This sophisticated system enables hotels to monitor reviews in real-time, respond promptly, and leverage positive feedback for marketing purposes, thereby amplifying their online reputation.
Vibhas Prasad, Director of Leisure Hotels Group, lauds the collaboration between Hotelogix and KePSLA, citing its profound impact on guest feedback management. The centralized solution empowers hotels to monitor, manage, and respond to reviews effectively, ultimately enhancing reputation and revenue.
Deepak Mavinkurve, Founder & CEO of KePSLA, expresses enthusiasm for the partnership, highlighting its potential to foster positive guest experiences and elevate reputation. By integrating feedback management systems with robust PMS solutions, hotels can engage meaningfully with guests throughout their journey.
The alliance between Hotelogix and KePSLA signifies a significant step towards revolutionizing guest feedback management in the hospitality sector. Through seamless integration and advanced analytics, hotels can now harness the power of guest insights to drive continuous improvement and elevate their standing in the competitive landscape.
Source: hotelnewsresources.com
Photo: Hotelogix