Understanding Relay
Relay provides innovative communication devices and applications, designed for frontline workers. Relay replaces traditional two-way radios and smartphones, offering a more efficient and reliable means of communication.
The core features of Relay are:
Instant Push-to-Talk Communication
This feature enables immediate and clear communication between team members, reducing delays and misunderstandings. The communication happens over Wi-Fi and cellular networks, making it possible to connect to all frontline workers, even across multiple locations. Also, it syncs well with mobile and laptop devices, thereby creating a unified communication channel with all your employees.
GPS Tracking
With Relay, you always know the exact location of every worker. Using this information, you can service customers faster. Also, it can help with more efficient resource planning and work allocation.
Safety Features
A highlight of Relay is its safety features, as employees can simply press a button to alert other employees in case of an emergency. Such seamless communication enhances worker safety and reduces work-related disabilities with timely care.
Data Security
Relayis cloud-based and stores all information in the cloud. As a result, you can streamline access and improve security by implementing role-based access controls, encryption, and multi-factor authentication.
Language Translation
The TeamTranslate feature addresses language barriers among your employees. You can set a preferred language and all incoming and outgoing messages are translated to this language in real time. Alternatively, you can use Relay’s built-in command to translate to a preferred language. Currently, it supports 34 languages.
Operational Insights
The passive data collection system used by Relay provides insights into data like guest satisfaction, employee performance trends, on-time delivery, and more. Using this data, you can identify issues and proactively address them to improve employee morale and customer satisfaction. Moreover, you can also create relevant reports and share them with the concerned stakeholders.
While these features are impressive, how do they impact your operations?
Transforming Hotel Operations with Relay
There are many moving parts in a hotel, and communication is key to achieving higher efficiency. From housekeeping to front desk staff, clear and quick communication ensures smooth operations and a better guest experience.
Here are some specific areas where Relay Pro can make a significant difference.
Housekeeping
Housekeeping is one of the busiest departments in a hotel. Housekeepers need to know which rooms are ready for cleaning and which ones require immediate attention. Relay’s push-to-talk feature can facilitate instant updates, allowing housekeepers to prioritize tasks based on real-time information. This not only improves efficiency but also ensures rooms are ready for guests without unnecessary delays. It can also come in handy to meet unexpected guest requests.
Maintenance
Hotels must address maintenance issues promptly to avoid guest dissatisfaction. Relay can help maintenance staff communicate quickly about urgent repairs, track their locations, and manage work orders effectively. This ensures that problems are resolved swiftly, maintaining the hotel’s standards and preventing negative reviews.
Front Desk and Concierge Services
The front desk and concierge staff are the face of the hotel, responsible for providing excellent service to guests. With Relay, these staff members can communicate effortlessly with other departments, like housekeeping and maintenance, to fulfill guest requests promptly. This enhances the overall guest experience, leading to higher satisfaction and repeat business.
Safety for Hotel Workers
Safety is a top priority in the hotel industry. Hotel staff often work in isolated areas or late at night, making them vulnerable to various risks. Relay’s GPS tracking and emergency alert features significantly improve worker safety.
Housekeepers, especially those working alone in guest rooms, can benefit from the GPS tracking feature. In case of an emergency, they can send an alert with their exact location, ensuring they receive timely assistance.
Also, in situations like fire or medical emergencies, quick and coordinated communication is essential. Relay’s devices can help staff communicate and respond efficiently, ensuring the safety of both employees and guests.
Incident Reporting
Relay can also be used to report and document incidents immediately. This helps in maintaining accurate records and taking prompt action, thus improving overall safety protocols in the hotel. It can help with meeting regulatory compliance requirements as well.
Streamlined Workflow and Operations
Relay’s integration of task management features can significantly streamline hotel operations. Managers can assign tasks and ensure that each staff member knows their responsibilities. The ability to track task completion in real time helps in managing workloads efficiently and avoiding any overlaps or missed duties.
Data-Driven Decisions
Relay provides valuable data on task completion times, communication patterns, and worker movements. This data can be analyzed to identify bottlenecks and areas for improvement, allowing managers to make informed decisions that enhance operational efficiency.
Integration with Existing Systems
Relay can be integrated with a hotel’s existing management systems, creating a cohesive workflow. This ensures that all information is centralized, making it easier to manage operations and improve coordination between different departments.
All these benefits can improve your overall efficiency while prioritizing employee safety and well-being.
Creating Memorable Guest Experiences
The improvements in communication, safety, and workflow management brought by Relay directly translate to a better guest experience.
Here’s how guests can enjoy a safe and comfortable stay at your hotel.
Faster Response Times
With efficient communication tools, hotel staff can respond to guest requests more quickly. Whether it’s a room service order or a maintenance request, faster response times lead to higher guest satisfaction.
Enhanced Safety Measures
Guests feel more secure knowing that the hotel staff is well-equipped to handle emergencies and ensure safety. The presence of advanced communication and safety tools adds to the overall sense of security.
Improved Service Quality
Streamlined operations and efficient task management mean that hotel staff can focus more on providing excellent service rather than dealing with operational hiccups. This leads to a more pleasant and memorable stay for guests.
All these features led to excellent guest experience, eventually resulting in a better brand image and repeat bookings.
The Future of Hotel Operations with Relay
Relay’s $35 million Series B funding marks a significant step forward in improving employee productivity and safety in hotels. The adoption of Relay can lead to more efficient communication, enhanced safety for workers, and streamlined operations. Ultimately, these improvements contribute to a superior guest experience, which is the cornerstone of success in the hospitality sector.
As Relay continues to innovate and expand its solutions, hotels that embrace this technology will be better positioned to stay on top of the industry’s changing needs and provide exceptional service to their guests.
